作为拥有近十七年国际高端酒店管理经验的卓越领导者，刁芝琳女士（Vicky Diao）的职业生涯始于前厅运营，由此积淀了扎实的服务底蕴与对宾客体验的深刻理解。凭借对市场销售的敏锐洞察与卓越领导力，她于2013年转型至市场销售领域，先后服务于万豪、雅高及温德姆国际酒店集团，在不同品牌与市场环境中屡创佳绩。

在万豪集团旗下宁波万豪酒店担任市场总监期间，她带领酒店连续保持市场领先地位，多次创下历史营收纪录，并通过创新收益管理策略与异业合作，提前完成全年婚宴指标。她还完成了万豪餐饮总监证书培训，成为兼具运营与收益双重视角的复合型管理者。在温州威斯汀酒店任职运营总监期间，她全面负责市场销售及运营部门，成功打通从营销到落地服务的全链路管理能力。

刁芝琳女士始终坚信，一家成功的酒店不仅需要卓越的市场表现，更需要运营与服务的高度协同。此次出任温州希尔顿酒店（筹开）总经理，是她职业生涯中首次执掌总经理席位。她将以其丰厚的管理底蕴、锐意进取的创新精神，以及对宾客体验的高度专注，带领团队为温州市场打造一座兼具市场标杆地位与独特人文温度的希尔顿酒店。

An excellent leader with over 17 years of international hospitality experience, Ms. Vicky Diao began her career in Front Office, then moved to Sales & Marketing in 2013, serving Marriott, Accor, and Wyndham. She consistently delivered outstanding results across brands and markets.

As Director of Marketing at Ningbo Marriott, she led the hotel to market leadership, set multiple revenue records, and achieved full-year wedding targets ahead of schedule. She also completed the Marriott DOFB Certificate, becoming a well-rounded leader with both commercial and operational expertise. As Director of Operations at The Westin Wenzhou, she bridged the gap between marketing and service delivery.

Ms. Diao believes a successful hotel needs both market performance and operational-service alignment. Her new role as General Manager of Hilton Wenzhou (Pre-opening) marks her first GM position. With her experience, innovation, and commitment to guest experience, she will build a new landmark in Wenzhou—combining market leadership with a human touch.

温州希尔顿酒店（筹开）任命刘明悦先生为营运总监

近日，温州希尔顿酒店（筹开）欣然宣布，正式任命刘明悦先生（Francis Liu）为营运总监，全面负责酒店开业筹备及运营体系搭建工作，并统筹前厅、客房、餐饮、厨房、工程及安全保障等各部门日常运营管理。

刘明悦先生拥有十六年国际品牌酒店资深运营管理经验，先后任职于万豪及希尔顿集团，其中深耕希尔顿品牌逾十年，在前厅运营与综合管理领域拥有扎实的专业积淀与丰富实战经验。他曾带领团队屡创卓越宾客满意度佳绩，并荣获希尔顿集团康尼奖项；主导完成酒店五星级评定工作，成功助力酒店获得文旅局专项奖励资金，运营管理实力备受行业认可。

此次加入温州希尔顿酒店筹开团队，刘明悦先生将协同总经理刁芝琳女士，以其深厚的专业素养、丰富的开业运营经验及对宾客体验的极致追求，全力赋能酒店高质量运营，助力温州希尔顿酒店打造成为区域高端旅居新标杆。

Hilton Wenzhou (Pre-opening) is pleased to announce the appointment of Mr. Francis Liu as Director of Operations. He will be fully responsible for the hotel’s pre-opening and operational setup, as well as the daily management of Front Office, Housekeeping, F&B, Kitchen, Engineering, and Security.

Mr. Francis Liu brings 16 years of senior operational experience in international hotel brands, having worked with Marriott and Hilton—including over a decade with Hilton. He has solid expertise in Front Office operations and general management. He led his teams to achieve outstanding guest satisfaction scores and won Hilton’s Connie Award. He also successfully drove the hotel’s 5-star rating process and secured special funding from the Tourism Administration, earning strong industry recognition for his operational excellence.

In his new role, Mr. Francis Liu will work alongside General Manager Ms. Vicky Diao, leveraging his deep professional expertise, rich pre-opening experience, and strong commitment to guest experience to empower high-quality operations and help position Hilton Wenzhou as a new benchmark for premium hospitality in the region.

温州希尔顿酒店（筹开）任命王杨女士为人力资源总监

近日，温州希尔顿酒店（筹开）正式任命王杨女士（Michelle Wang）为人力资源总监，全面负责酒店开业筹备期间的人力资源战略规划、人才引进与保留、薪酬绩效体系设计、企业文化建设和员工关系管理等核心工作。

王杨女士拥有超过十五年的人力资源管理经验，曾先后服务于洲际、雅高、希尔顿等国际酒店集团。在希尔顿集团任职期间，王杨女士主导了人力资源战略规划、关键岗位人才引进与梯队建设、领导力发展及企业文化建设等工作，并成功推动员工敬业度提升与组织氛围优化。

此次加入温州希尔顿酒店筹开团队，王杨女士将协同总经理刁芝琳女士，以其深厚的人力资源专业能力、多品牌集团视野及出色的团队领导力，为酒店的开业及长期发展奠定坚实的人才与管理基础。

Ms. Michelle Wang has been appointed Director of Human Resources at Hilton Wenzhou (Pre-opening). She will lead HR strategy, talent acquisition and retention, C&B and performance systems, corporate culture, and employee relations during pre-opening.

With over 15 years of HR experience across IHG, Accor, and Hilton, Ms. Wang led strategic HR planning, key talent recruitment and succession planning, leadership development, and culture initiatives at Hilton, successfully driving employee engagement and organizational climate improvement.

In her new role, Ms. Wang will work alongside General Manager Ms. Vicky Diao, leveraging her HR expertise, multi-brand perspective, and team leadership to build a solid talent and management foundation for the hotel's opening and long-term success.